What we did:
ROI Exceeds Expectations for a Regional Law Firm when They Choose the Right Solution the First Time
We love the synergy achieved through collaboration with our clients. They know their business better than anyone, just as we know ours. Together, we achieve the best results. Their instructor and IT Manager had been through the process before but lacked the time to manage the effort. They trusted our team to drive the bus but proved excellent resources; helping us to quickly come up to speed on internal process and culture. We kept the project on schedule, managing over 10 different software vendors throughout the process and presenting findings and recommendations to Technology and Executive Committees. Ultimately, they selected the right solution for their firm and never looked back. They are running strong on the solution today. Nothing like getting a good return on your investment.
Challenges:
- Legacy software wasn’t keeping up with growing firm’s requirements
- Lack of Case Matter Management functionality in existing solution was begin to present business risk.
- Client lacked in house Project Management resources.
Results:
- By leveraging Syte CG’s comprehensive selection methodology, they found the right solution more quickly.
- ROI achieved by selecting the right solution (still in top 3 for their industry) the first time and having it in place for going on 10 years.
What our client said...
“We utilized Syte CG to help us research and select new systems for our firm. Knowing that our technology spending is not only a major financial investment, but a long-term commitment, we decided to seek external expertise to ensure we have a comprehensive evaluation. Their role in this decision was extremely important, and the project was more successful because of the advice provided by Syte CG.
Throughout this process, Erin Koss was our “task master” in a sense, keeping the project organized and on-track. She brought understanding and expertise that we were missing in-house to this complex process. Always in control of the situation at hand, Erin was professional, on-time and efficient, yet careful not to sacrifice quality. We relied on her to report accurately to our in-house technology committee, and with everything she brings, there is a presence of certainty and assurance.
I’ve been working with consultants in various capacities for over 25 years, and it takes a great deal impress me. I am not easy to please, and I very seldom give positive reviews, but I can say that I would recommend Syte CG unqualifiedly. I would recommend them to anyone.”
– Firm Administrator
“We used Erin to help analyze the work process around our accounting system, evaluate potential replacements and the ROI we would derive from a new system. We made a sizable investment in a new system but with Erin’s analysis and guidance we were able to select the right product and be confident that the investment was one that would yield the benefits and roi that we were after.”
– Information Technology Manager
Doing Business Better
You strive for excellence, believe in your people, and want to do things right the first time. And you know that you need help to get to the heart of your business challenges and make the best choices for the future of your privately held manufacturing and distribution company. That’s where we come in.
We help you focus and find exactly the right path to accelerated growth and sustainable success — from your people to your processes to your ERP software.