What we did:
Business Process Improvement | ERP Implementation
Senox is a family-owned manufacturing company producing seamless gutters at 22 branches throughout the country. They’ve been in business since 1972, and had long since outgrown their old DOS system. However, when they made the decision to implement an ERP, everything that could go wrong did. They were out over their skis, years into the project, way over budget — and no closer to having a working, modern ERP system. That’s where Syte Consulting Group stepped in to help.
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Challenges:
- Had long since outgrown their old system, and upgrading internet bandwidth and hardware wasn’t enough to solve the problem
- Customers were frustrated that they couldn’t order or pay online
- The company couldn’t implement their growth plan with the existing system
- The next generation of leaders didn’t have the tools they needed to make decisions
- They tried to implement a new ERP solution on their own, and were quickly overwhelmed by how difficult it was
- A competitor went out of business after a bad software launch, and the Senox team was worried that this might be their future, too, if they get this ERP launch wrong
Results:
- Gained invaluable outside perspective
- Documented and assessed every business process
- Identified what processes needed to change with the new ERP solution
- Improved knowledge-sharing across the company
- Built a strong relationship with their ERP vendor
- Customers are happy with faster order processes and the ability to receive and pay invoices online
- Improved efficiency at the warehouse, and warehouse staff has confidence that they’re always pulling the right orders
- Time savings, efficiency improvements, and cost transparency for office managers
- Senox leadership team feels confident they can grow and scale with their new ERP system
Doing Business Better
You strive for excellence, believe in your people, and want to do things right the first time. And you know that you need help to get to the heart of your business challenges and make the best choices for the future of your privately held manufacturing and distribution company. That’s where we come in.
We help you focus and find exactly the right path to accelerated growth and sustainable success — from your people to your processes to your ERP software.