Umpqua Dairy ERP Client

What we did:

Process Improvement | Information Services | Project Management | Recruiting Expertise | Technology Upgrade

Umpqua Dairy, a second-generation dairy products manufacturer has stellar, locally sourced products and has supported the local community for over 75 years. And really, who wouldn’t want to work with a company that makes ice cream and chocolate milk? SYTE provided this company with process improvement, information services, project management, and recruiting expertise during all three phases of their technology upgrade. We guided them through a network installation, connecting them both internally and with five distribution depots state-wide, and saw them through the selection and implementation of a direct store delivery system and fully integrated enterprise solution.

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Challenges:

  • Lacked the network infrastructure to connect corporate internally and with distribution depots state-wide.
  • Legacy applications were no longer supported.
  • Very high transaction volumes that relied heavily on manual processes which resulted in customer facing mistakes.
  • Masses amounts of time and paper were wasted.
  • Employees lacked experience with modern enterprise solutions.
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Results:

  • Revolutionized multi-site communications.
  • Reduced customer facing errors.
  • Increased customer service by having more readily accessible information about their customers online.
  • Automated invoicing for 75 daily route deliver drivers.
  • Reduced the time it took to invoice customers
  • An internal solution support team who understands their business; reducing the need for expensive outside resources.

What our client said...

“I can confidently recommend Syte Consulting Group to companies who need to implement computer software systems.  Their experience in analyzing a companies’ IT needs, ability to put together proposals and organize software demonstrations and exceptional skills at project management make them a real asset to have on board.  As a CPA, Erin Koss has a fundamental grasp of good business practices.  Should we ever have another major software installation, we will certainly be contacting Syte Consulting Group.”

– Steve Feldkamp, Chief Operating Officer

Doing Business Better

You strive for excellence, believe in your people, and want to do things right the first time. And you know that you need help to get to the heart of your business challenges and make the best choices for the future of your privately held manufacturing and distribution company. That’s where we come in.

We help you focus and find exactly the right path to accelerated growth and sustainable success — from your people to your processes to your ERP software.